Privacy Policy

How we handle and protect your data with "Zero Trust" security.

Last Updated: January 30, 2026

1. Introduction

This Privacy Policy explains how SMFlow.ai (“SMFlow.ai,” “we,” “our,” or “us”) collects, uses, stores, and protects information when you access or use our website, platform, software, APIs, and related services (“Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information you provide directly, including:

  • Account registration details (name, email, password)
  • Business information (company name, role, contact details)
  • Data uploaded or submitted through the platform
  • Support inquiries or communications

2.2 Automatically Collected Information

When you use the Services, we may automatically collect:

  • Device information (browser type, operating system)
  • IP address and general location
  • Usage data (pages viewed, features used, timestamps)
  • Cookies, analytics tags, and similar technologies

2.3 Third‑Party Data Sources

If you connect third‑party services or APIs, we may receive information from those providers as authorized by you.

3. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Services
  • Improve platform performance, features, and user experience
  • Respond to support requests and communicate with you
  • Secure the platform and prevent misuse
  • Analyze usage trends and optimize functionality
  • Comply with legal obligations

We do NOT sell personal information.

4. How We Process User Data

Data uploaded to SMFlow.ai may be processed for:

  • Workflow automation
  • AI‑powered analytics
  • Reporting and visualization
  • Internal performance optimization

We do not use customer data to train public models or share it with unrelated third parties.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Maintain session functionality
  • Understand usage patterns
  • Improve performance
  • Personalize user experience

You may disable cookies through your browser settings, but some features may not function properly.

6. How We Share Information

We may share information with:

  • Service providers who support hosting, analytics, security, or customer support
  • Third‑party integrations you explicitly connect
  • Legal authorities when required by law or to protect our rights

We do not share user data with advertisers or data brokers.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute protection.

Users are responsible for maintaining the security of their own devices and login credentials.

8. Data Retention

We retain information for as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

You may request deletion of your account or data as described below.

9. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access
  • Correction
  • Deletion
  • Restriction of processing
  • Portability

Requests may be submitted to [email protected]. We may require verification before fulfilling requests.

10. Third‑Party Links

The Services may contain links to third‑party websites or services. We are not responsible for the privacy practices of those third parties.

11. Children’s Privacy

The Services are not intended for individuals under 18. We do not knowingly collect information from children.

12. International Users

If you access the Services from outside the United States, you consent to the transfer and processing of your information in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent revision. Continued use of the Services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions about this Privacy Policy, contact:
[email protected]